Frequently Asked Questions
Everything you need to know about your Anna October experience.
Where does Anna October ship from?
All orders are fulfilled and shipped directly from our warehouse in Europe, ensuring that our signature feminine silhouettes reach you in pristine condition.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I determine my correct size?
Each product page features a detailed size guide. Our collections typically follow European sizing. If you are between sizes, we recommend sizing up for a more comfortable fit or contacting our styling team for advice.
Do you offer international shipping?
Yes, we offer worldwide shipping via premium couriers like DHL and FedEx. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
How should I care for my Anna October garments?
Due to the delicate nature of our fabrics and artisanal craftsmanship, we recommend professional dry cleaning for most items. Specific care instructions can be found on the internal label of each piece.